Guest Services Associate

Position Title: Guest Services Associate
Position FLSA Status: Part-time, Non-Exempt

Position Summary: The Part-Time Guest Services Associate is responsible for providing outstanding customer service to current and potential patrons as the first touch-point in the Symphony experience. This patron-facing position should lead with a positive attitude, assisting the Patron Loyalty Manager and ensuring patron satisfaction. The Guest Services Associate must maintain an up-to-date understanding of current Symphony programs and venues, so that returning and prospective patron questions can be answered. Excellent phone and in-person presence will enhance the quality of service expected of the Symphony team, as well as administrative excellence in following processes and procedures. This position should aid in creating concert experiences that Bring Music to Life, supporting the Symphony’s mission. The Winston-Salem Symphony maintains a commitment to accessibility, diversity, equity, and inclusion, which should guide the Guest Service Associate’s work daily.

Duties, Responsibilities & Position Requirements: See Position Description

Compensation range: $15.00-$18.00 per hour; The Part-Time Guest Services Associate can expect to work a variable schedule typically ranging from 10-20 hours per week including daytime, nights, and weekends. Weekly hours will vary depending on event schedules and the needs of the organization.

Organization Description: The Winston-Salem Symphony (WSS) is in its 77th season as one of the Southeast’s most highly regarded regional per service orchestras. Its performance season historically includes masterworks classical concerts, pops guest artists and themes, educational and family concerts and more.

Organization Location: Winston-Salem, North Carolina

Application Deadline & Procedure: E-mail cover letter and résumé to Amanda Norman (VP, Chief Operating Officer) at hiring@wssymphony.org. No phone calls, please. Review of applicants will begin immediately and position will remain open until filled.

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