An audience enjoying R.E.M. Explored in March 2023.

Tickets & Guest Services Policies

Exchanges

Subscribers may exchange tickets if they are unable to attend a performance. Please notify Tickets & Guest Services at least 24 hours before the event to receive the best exchange possible. There are no exchanges or refunds for concerts that have already taken place. Some exclusions may apply.

Returns

All ticket purchases are non-refundable. Tickets may be returned for resale any time before the performance for which they were issued. Such returns are considered a charitable donation, and a tax acknowledgment letter will be offered for your ticket return.

Note: For security reasons, ticket buyers using the Print at Home ticket option would not be able to return printed tickets for a tax credit letter.

Lost Tickets

No worries! Just email us at tickets@wssymphony.org or call Tickets & Guest Services at (336) 464.0145 between 10AM-4PM, Monday – Friday. Leave a voicemail message and we will issue a reprint of your tickets to leave for pick up at the performance venue lobby before the concert. If you have a confirmed receipt of your ticket purchase, but did not receive the tickets via mail or email, you can always stop by Guest Services at the performance venue one hour before the start of the concert, and we will reissue your tickets at the door. Please come see us before the show, we don’t want you to miss out on a performance!

Will Call

Will Call tickets may be picked up from the Symphony business offices during normal operating hours, or at the venue beginning 60 minutes before the performance.

Online Ticketing

Tickets are available online until the start of any performance. If you place an online order the week of the performance, shipping will no longer be a delivery method. Choose between mobile ticket delivery or Will Call.

ADA

All venues are fully accessible to patrons with special needs. If you need special seating, please call Tickets & Guest Services to reserve seating before the performance. Patrons needing assisted hearing devices may contact a Symphony staff member or an usher.

Children

All patrons over the age of 2 are required to have a ticket. Patrons are urged to use their best judgment when bringing children to a concert intended for adults. If any person makes a disruption during a concert, it is appropriate that they step outside the concert hall to avoid inconveniencing or distracting fellow concert attendees and musicians.

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